Our courier service will aim to deliver your goods between the times of 8.00 Am – 6.00 Pm. Delivery may sometimes take an additional day due to seasonal variations or volume.

It is important that you ensure somebody is present at the delivery address to collect your order, or alternatively, please make sure you fill in the ‘Delivery Instructions’ and provide the driver with as many details as possible – for instance you may request to have your box delivered to a neighbour’s house or put in a safe place (shed or porch). The courier will always look for a safe location to leave your parcel should you not leave any delivery instructions and there is nobody home to collect the goods.

If you have any specific requests or preferences, please email info@kassanstore.com or telephone our customer care team on 0611 20592982 and we will try to accommodate as much as possible.